AOL Tips

AOL TIPS

Where should I look for information on AOL services, features, web search, and products such as AIM?
Please visit AOL.com on the web for the latest updates!

Where can I find help when I need it on AOL?
Help is available 24/7 on the AOL service. The next time you are in need of assistance try any of the following areas Keyword: Quick Help, Keyword: Help, Keyword: Customer Service or the Computing Channel. (Note: keywords are not accessible from the AOL.COM Web site.)

What can I do if I can't get to a specific site on the Web?

Probable causes:

The Web address you entered may be incorrect.
The server on which the Web page is located may be shut down or busy.
The Web page may no longer exist.

Solution:

If you typed the Web address, make sure it exactly matches the Web address that you were given, including spelling, punctuation, and capitalization.

If you are following a link or connecting to a page from your Favorite Places list, the problem is probably with the Web page itself, not your connection to the Internet. You can try to click the Reload button to reload the page.

If the computer that stores the Web page (the server) was shut down or too busy to handle your first request, it may be able to display the page later.

Check to see if the page has moved. In some cases, you will be given a "forwarding address," or automatically taken to the new page after a brief wait.

I continually get the error message "HTTP 500 internal server error the page cannot be displayed".
1. Close America Online if it is open, by clicking Exit on the File menu above the AOL toolbar.
2. On the Windows taskbar, click Start, and point to Programs.
3. Point to America Online, then click AOL System Information.
4. In the AOL System Information window, click the Utilities tab.
5. On the Utilities tab, click Clear Browser Cache.
6. Click Uninstall AOL Adapter and then click Close.
7. Restart your computer when prompted and try accessing the site again.

If you have Internet Explorer v. 5.0 and still have problems:
1. Close America Online if it is open, by clicking Exit on the File menu above the AOL toolbar.
2. On the Windows taskbar, click Start, and point to Settings and click Control Panel.
3. In the Control Panels window, double click Add/Remove Programs.
4. In the Add/Remove Programs window, select Internet Explorer 5 and Internet Tools and click Add/Remove.
5. In the option selection window that appears, click the Repair Internet Explorer option and then click OK.
6. Restart your computer when prompted and try accessing the site again.

For a fast response, please send an e-mail to support@customersupporthelp.com.

All inquiries are answered within 24 hours.

To process your request in the most timely manner, please provide the following information:

Site Being Accessed
Username
Password
Account Number

i Bill: Subscription, Transaction Number

Epoch: Member Number

WTS: Order Number

CC Bill: Subscription Number